Frequently Asked Questions
Everything you need to know about our premium outdoor dog gear.
How do I determine the correct size for my dog?
To find the perfect fit, measure your dog's girth around the widest part of their rib cage. Each product page includes a specific size guide to help you choose between our sizes ranging from XXS to XL.
What is your return policy for gear that doesn't fit?
We offer a 30-day return policy for all items in new, resalable condition with original tags attached. Please ensure the gear is free of dog hair and dirt before returning.
How long does shipping take within the United States?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your gear sooner for an upcoming adventure.
Is Ruffwear gear covered by a warranty?
Yes, we stand behind our products. We offer a limited warranty against defects in materials and craftsmanship for the practical lifetime of the product.
How should I clean and maintain my Ruffwear products?
Most of our gear can be hand washed with mild detergent and air dried. For specific items like boots or heavy-duty coats, please check the individual care label for machine washing instructions.
Do you ship your products internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.